Refund & Return Policy

At The Freshify Products & Co., we are committed to providing fresh, high-quality meat, poultry, and seafood products. As we deal with perishable food items, we maintain a strict Return and Refund Policy to ensure hygiene, safety, and customer satisfaction.

Perishable Goods Notice

All products including chicken, beef, mutton, and seafood are fresh or frozen perishable items. For food safety reasons, we do not accept returns once the product has been delivered and accepted by the customer, except in specific cases mentioned below.

Eligible Conditions for Return or Refund

We will only consider a return, replacement, or refund if:

 The delivered product is spoiled, damaged, or unfit for consumption

The customer receives the wrong item

Any item is missing from the order

Time Limit for Complaints

Customers must report any issue within 2 hours of receiving the delivery. Complaints made after this time may not be accepted due to the nature of perishable goods.

Required Proof

To process any claim, customers must provide:

Clear photo or video evidence of the issue

Order number and invoice details

Refund / Replacement Process

After verifying the issue, we will offer one of the following:

A replacement of the same product (subject to availability), or

A refund to the original payment method or store credit

Non-Refundable Cases

We do not provide refunds or replacements for:

Change of mind or personal preference

Improper storage after delivery

Late complaints beyond the allowed time frame

Quality Assurance

We follow strict hygiene and quality control standards at every stage — from sourcing to packaging and delivery. However, once the product is delivered, proper storage becomes the customer’s responsibility.